We aim to provide you exceptional customer service in the Township of Red Rock. From our services, to facilities, to programs, and staff members, we want to know if you are not satisfied.

Prior to submitting a formal complaint, please complete the following steps:

1. Try to resolve your concern with our staff member or department directly
2. If not satisfied with staff action, please connect directly with the department Manager
3. 3. If the above required steps do not bring satisfaction, a formal written complaint can be submitted by completing a Community Feedback Form

Complaints can be submitted in a sealed envelope marked confidential to our Municipal Office at  42 Salls Street or by mail:

Township of Red Rock

Box 447

Red Rock, Ontario P0T 2P0

Attention: CAO

All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act.

Please use the Community Feedback Form to submit issues related to the below topics. They are not considered complaints.

• Reporting repair of a street surface
• Reporting a burnt out streetlight
• Notifying of missed garbage collection
• Alert of no water service
• Reporting a by-law infraction
• Reporting a property standards concern
• Reporting an animal concern

If you remain unsatisfied or feel we have not addressed your concern properly, you can register a complaint with the Ontario Ombudsman’s Office.